Terms of Service

In these Terms, “we”, “us” and “our” mean Baliem Valley, operated by PT Juara Holding Group.

• “Booking” — a confirmed reservation evidenced by deposit payment and our written confirmation.
• “Client” — the natural or legal person entering into a Booking with us.
• “Supplier” — the third-party operator (for example a vessel owner, hotel, dive operator or transport company) that performs the actual on-the-ground service.
• “Trip” — the curated travel programme described in your Booking confirmation.

Baliem Valley acts as an independent travel curator and booking agent. We negotiate, coordinate and confirm services with the Supplier on your behalf.

The contract for the actual physical service (for example a vessel charter, hotel stay, dive package or transfer) is between you and the Supplier, with us as booking intermediary. Where we are the Supplier directly, the Booking confirmation says so explicitly.

• Quotes are valid for 14 calendar days from issue unless stated otherwise.
• A Booking is confirmed when (a) we issue a written confirmation, (b) we receive the agreed deposit, and (c) the deposit clears.
• The standard deposit is 30% at confirmation, with the balance due 60 days before the Trip starts. High-season or peak-date Bookings may require larger or earlier deposits, as stated in your confirmation.

Payments are processed via Xendit, Midtrans or international wire transfer. All amounts are in the currency stated on the invoice (USD or IDR by default). The Client bears sender bank fees, recipient bank fees that exceed our published charges, and any currency-conversion costs imposed by the Client’s bank or card issuer.

• More than 60 days before the Trip starts: deposit refunded minus a 10% administrative charge.
• 30–60 days before: 50% of the total Trip price refundable.
• 15–29 days before: 25% of the total Trip price refundable.
• Less than 15 days before: no refund, unless the Supplier voluntarily offers one.
• No-show: no refund.

These percentages may be modified, and will then be stated explicitly, for high-season Bookings, special-charter Bookings, or Bookings of bespoke vessels and villas with stricter Supplier policies.

If we or the Supplier must cancel for operational reasons (such as under-booking, a vessel mechanical issue or a hotel closure), we will offer (a) a full refund, (b) re-booking on equivalent dates without penalty, or (c) a comparable alternative at no additional cost. We are not liable for consequential losses (such as flight rebooking) beyond this direct refund obligation.

Neither party is liable for failure to perform because of force-majeure events: natural disasters (earthquake, tsunami, volcanic eruption — including activity at Mount Agung, Mount Rinjani, Mount Merapi or any active Indonesian volcano), severe weather, public-health emergencies, civil unrest, war, terrorism, government action including travel restrictions, port closures, harbour-master advisories, mandatory evacuations, or strike action by carriers or port authorities.

In a force-majeure cancellation we refund Supplier-recoverable amounts and use reasonable efforts to recover non-refundable amounts. Non-recoverable Supplier costs (such as fuel pre-purchases or perishable provisioning) are not refundable to the Client.

Comprehensive travel insurance covering medical evacuation, trip cancellation, baggage and liability is required for all marine and remote-area programmes. The Client is responsible for arranging adequate insurance and providing the insurance certificate before the Trip starts. We can recommend reputable providers but do not act as an insurance broker.

• The Client must hold a passport valid for at least 6 months beyond the Trip end date, and any visa required to enter Indonesia.
• The Client must tell us in writing about any medical condition, allergy, dietary restriction or mobility limitation that may affect the Trip.
• For diving programmes, the Client must hold a valid certification (PADI, SSI or equivalent), provide a current dive medical clearance where required, and follow safe-diving protocols, including conservative ascent profiles.
• Children under 12 may face additional restrictions on certain activities (for example open-water diving or high-current snorkelling sites). The Client warrants compliance with these.

The Client and accompanying party agree to follow the lawful instructions of the captain, dive master, hotel staff or driver. We and the Supplier may end a Trip without refund where the Client’s conduct endangers safety, materially disrupts other guests or breaks Indonesian law.

Indonesian law strictly prohibits the consumption, sale or carriage of narcotic substances (Undang-Undang Narkotika No. 35/2009); violations carry severe criminal penalties.

To the maximum extent permitted by Indonesian law, our liability for any direct loss is limited to the total Booking value paid by the Client. We exclude liability for indirect, consequential or special losses, including lost profits, lost holiday enjoyment and consequential travel costs. Nothing in these Terms limits liability for death, personal injury caused by our gross negligence, or fraud.

All content on this website — text, images, logos, video and layout — is the property of PT Juara Holding Group or its licensors and is protected by Indonesian copyright law (Undang-Undang Hak Cipta No. 28/2014) and applicable international copyright treaties. You may not reproduce, distribute or create derivative works without our prior written consent.

How we handle your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

These Terms are governed by the laws of the Republic of Indonesia. Disputes will first be settled by good-faith negotiation. Failing that, the Client and Baliem Valley agree to refer the dispute to the Badan Arbitrase Nasional Indonesia (BANI) for binding arbitration in Jakarta, conducted in English before one arbitrator under the BANI Rules.

Either party may seek injunctive relief from the competent Indonesian courts where strictly necessary.

If any provision of these Terms is held unenforceable, the remaining provisions stay in full force. These Terms and the Booking confirmation form the entire agreement between the parties and supersede all prior representations.

We may revise these Terms from time to time. The version in force on the date of your Booking confirmation governs that Booking. Material changes will be announced by a banner on the home page or by email.

Questions about these Terms: [email protected]

Postal: PT Juara Holding Group, Bali, Indonesia. Phone: +62 811-3941-4563.